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 Terms & Conditions  

Legal Notice: Introduction

Classic Holidays is a trading name of The Co-operative Travel Personal Travel Advisors. We are a member of ABTA with membership number G1147. Our parent company Future Travel Limited also hold an ATOL with number 5704. As such we are fully bonded according to ABTA's rules and abide by ABTA's code of conduct.

Access to this web site is conditional on your agreement that the contents and all matters which arise between you the customer and Co-operative Travel Group will be governed by English law.

Classic Holidays is based in the UK, which is where this particular website has been created and is located.

As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer that your holiday money is safe in our hands. We operate as retail agent for Tour Operators under ABTA number G1147.

Whilst we constantly strive to achieve the highest standards of accuracy using reasonable care and skill, we cannot be held responsible for the content contained within this website. We strongly advise you to check all details relating to your holiday/travel arrangements at the time of booking.

This website is for the purpose of communicating prices and availability, it should therefore not be regarded as an offer, purely as an invitation to treat.

All contracts concluded between The Co-operative Travel Group and you the customer are subject to our standard terms and conditions.

Reference on this website to are references to the Co-operative Travel Group.

Access to this website is conditional on your agreement that the contents and all matters which arise between you the customer and Co-operative Travel Group will be governed by English law.

As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer that your holiday money is safe in our hands. We operate as a retail agent for Tour Operators under ABTA number W6370.

The prices shown on this website are valid at the time of input, however we reserve the right to change our prices or other details at any time. Prices may go up or down. Our sales consultants will confirm the correct price or advise of any amendments before the booking is confirmed.

We reserve the right to withdraw these prices without notice.

All holidays and flights advertised in this website are bound by the relevant Tour Operators terms and conditions and are subject to availability.

We collect information such as name, address and date of birth when an enquiry is generated, or a booking is made. We will use your information for administration, customer services and targeted marketing. In order to fulfill our commitments to you we will disclose your information to our service providers and agents. We may contact you by mail, telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you. If you do not wish to receive marketing or promotional material, please state this to your travel advisor at the time of booking. Please note that the information you enter may be transferred outside the European Economic Area for the purposes of marketing. Any transfer of personal information outside of the European Economic Area is done in circumstances ensuring that the information is processed only in accordance with the Privacy Policy and the UK's Data Protection Act.
If you have any queries relating to our privacy policy please email: customercare@classicholidays.co.uk

Each appropriate Tour Operator or Airline reserves the right to change holiday details and/or flight and routes.

All holiday and flight prices quoted are in pounds sterling and include all taxes unless otherwise stated. Ticket on departure and/or resort transfers charges may apply to selected holidays.

All customers who make a booking as a result of information contained within this website are required to hold a valid 10 year passport.

If you do need to apply for a new 10 year passport, please do so at least 12 weeks prior to departure. Any children under 16 who are not included on a valid 10 year passport will need to hold their own passport when travelling abroad.

It is your responsibility to be in possession of a valid passport and any Visa that may be necessary. We will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel.

The person making the booking (lead passenger) must be aged 18 years or over and must accept responsibility for all members of the party travelling. It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel. Particular regard should be paid to the following;

  • Criminal Offences (USA Visitors, Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking the holiday) and
  • previous deportations from the country/countries that you are visiting.

If You Cancel Your Booking

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices, without written confirmation no cancellation will be actioned.

Cancellation or amendment charges will be incurred as soon as the booking or extra services have been confirmed.

Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below:

Period before departure within which written cancellation is received by us.
DAYS
More than 84 days
57-84 days
29-56 days
22-28 days
8-21 days
7 days or less
CANCELLATION CHARGES
Deposit
30% or deposit if greater
50%
75%
90%
100%
* Bookings that include Charter/Low Cost or Schedule Flights and/or cruise may incur higher cancellation charges. Please enquire.

** Credit card charges are non-refundable.

If we change or cancel your booking

In accordance with EU Directive (EC) No. 2111/2005, article 9, we are required to bring your attention the existence of a community list, which contains details of air carriers that are subject to an operating ban with in the EU Community. The community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm

It is unlikely that we will have to make any changes to your travel arrangements, as we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes are minor and we will advise you of them at the earliest possible date.

It is a condition of booking that you take out adequate insurance either by taking out our special holiday insurance or by arranging another policy that offers the same or greater protection.

Offers are open to UK residents only.

We reserve the right to refuse to accept any order placed by you the customer.

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.

Please note that our usual surcharge of 2% may be applied to all credit card transactions, 3% applied to charge card transactions and 3% to diner card transactions and debit card no charge. Please ask for full details.

Balance of your holiday cost is payable 14 weeks prior to the departure date.

Search results show holiday availability. Prices for hotel Accommodation are based on 2 adults sharing; self catering Accommodation based on 3, 4 or more adults sharing (depending on unit). Please note: Supplements and discounts may apply and insurance is not included.

Once you have booked with us the terms and conditions will apply immediately.

* If you choose to book with us you are bound by our booking conditions the moment we confirm your booking.

General Information

E&OE

INSURANCE IS NOT INCLUDED IN YOUR HOLIDAY COST WE STRONGLY RECOMMEND THAT INSURANCE IS ADDED TO YOUR BOOKING - PLEASE CONTACT YOUR AGENT FOR ADVISE ON PRICES AND COVER

The standard international practice is to let rooms form midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, check-out times usually between 11am and 12 noon on the day of departure. Therefore, if you check in immediately after a night flight this would normally count as one nights Accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the Accommodation management.

WHAT KIND OF PASSPORT DO I NEED? Whenever you leave the UK you must carry a passport with you but do please check that your passport is in date. It is a requirement of certain countries that the expiry date of your passport exceeds the return date of travel by up to 6 months. Requirements vary from country to country. You should also ensure that any children under the age of 16 who are not already included on a valid 10 year passport, have their own passport when traveling abroad. If you have any queries please ask or visit www.ukpa.gov.uk

All Inclusive Package? The All Inclusive option includes local spirits, cocktails, local beer, fruit juices, soft drinks, tea and coffee. Bottled water is also available between the hours of 11:30 am and 11:30 pm for the seven night duration of the cruise.

Local wine is also served during lunch and dinner. On the day of departure, tea, coffee and water are available up to 1pm.


Special Requests - All special requests are subject to discretion of the hotel/boat and are not guaranteed.

FCO Travel Advice

The FCO offers advice about travelling abroad. For each country listed, its website www.gov.uk/foreign-travel-advice gives useful information on subjects including safety and security, local laws and customs, entry requirements, natural disasters, the political situation, health alerts, and crime information. It also tells you what to do if something goes wrong.

Links to other sites

Any links featured on this Site have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider.

Access to a linked site will be subject to that site's own terms and conditions, to which you should refer.

Please note linked or framed sites are not members of ABTA.

Important Information

We are a member of ABTA . [We also hold an ATOL with number 5704.] As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct.

ABTA protection applies to services supplied but does not apply to services featured on this website that are provided by any company that is not a member of ABTA.

Please go to www.abta.com to check whether a third party company is a member of ABTA and for a copy of Guide to ABTA's Scheme of Financial Protection.

Privacy policy - legal information about you.

Please Your Information This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking relating to the same ("your information").

Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.

We will update your information whenever we get the opportunity to keep it current, accurate and complete.

Our Use of Your Information:

(1) We may disclose your information to our service providers (who could be located outside the UK/EEA) for the purpose of providing you with our services, including your flight, holiday or insurance, etc. Only information necessary for this purpose will be disclosed to them. For air travel, it may be a mandatory requirement (imposed on airlines by governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate.

(2) We may use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner, and disclose the same to our "group companies" (i.e. our holding companies and all group companies of our holding companies, for business purposes). We may also disclose your information to companies who act as "data processors" on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.

(3) Some of your information may be considered "sensitive personal data" under the Data Protection Act 1998. (For example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent - we will do all that is reasonably practicable to draw this to your attention when you first supply us with your information, or at the next available opportunity.

By booking your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if your illness at resort is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately.

Direct Marketing Material:

(1) We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our holiday group companies.

(2) You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied us your information.

(3) You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.

(4) If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.

Your Rights:

(1) You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.

(2) You have the right to ask in writing not to receive direct marketing material about our products and services.

Company Information

Registered office:Business Park, Conningsby Road, Peterborough, PE3 8SB
Company Number: 3283092
VAT Number: 239 3841 42
ABTA Membership Number: G1147
ATOL Protected Number: 5704